Ministers say GP practices in England must offer face-to-face appointments to patients who want them, alongside offers of telephone and video consultations.
Figures show 57% of appointments were in person in July, well below the 80% seen before the pandemic.
The Royal College of GPs said it is concerned about a growing public perception that remote consultations are “substandard” compared with seeing a GP in the surgery.
It is calling for the government to urgently deliver on a manifesto pledge to provide an extra 6,000 GPs by 2024 so it can safely deliver care to patients.
The BBC heard from patients, and GP Simon Hodes.